Trust and Safety
Trust and safety at Mycare
Our trust and safety checks on independent support workers listed on Mycare
Mycare is an online community that connects people seeking and offering home-based services. We take safety seriously.
Are the workers screened?
- Mycare workers are independent support workers, who are trust and safety vetted to be able to use the Mycare platform.
- Trust and safety verifications include:
- Verifying email, phone number and postal address.
- A clean police vetting
- Checking two forms of identification against the photo and bio details on Mycare
- Visa checks for anyone without an NZ passport
Police vetting is undertaken personally by our Mycare team to ensure they are processed correctly and have a full review of results.
What else does Mycare do to ensure it’s safe to work with those who find or offer home-based help on Mycare?
- A reporting function: any user can confidentially report someone of concern to Mycare for review and possible removal of their profile or job post
- You can recommend and review workers on their profile; those who build good recommendations will attract more work!
- Safety tips and advice in our Info Centre remind all Mycare users to follow safe practices.
Mycare Safety Tips
- Review worker profiles
- Avoid sharing personal details such as your phone number/address with a worker early in communication. The message thread is a secure and safe environment that allows you to ask any questions before agreeing to meet
- Meet workers before making an agreement
- Ask for references if you choose (Mycare does not undertake a reference check)
- Prioritise workers who have worked on Mycare before
- Feel free to ask our Customer Team if they have had personal experience with the support worker